A-team Webinar Insights: Assessing the state of operations talent in a complex, high-volume world
How to future-proof back-office operations for challenging times ahead
With financial services in the grip of a compressed skilled workforce, operations – a function which has always found recruitment and retention of talent difficult – is facing challenging times. Business growth is a must, but with scaling comes the cost and complexity of additional headcount.
Volatility and significant change across the financial markets are driving even more demand for people to do more back-office work on top of business as usual. How do you grow the business and scale operations cost-effectively, without adding more headcount? How do you strike the right balance and mix of talent, technology and outside services? How do you make the business case to invest in improving operations during times like these?
In a recent webinar with A-Team Group, Julian Trostinsky, Gresham's Director of Global Support & Strategic Business Development caught up with Emma Beale, Investment Data Management Director of M&G Investments and Tom Cunningham, Head of Investment Operations of Hargreaves Lansdown to share experiences and insights on how they are coping with back-office talent challenges.
Here are the webinar highlights:
- Why is it so hard to find skilled operations talent?
- Removing growth barriers with automation and services
- How to decide what to move out and what to keep in-house
- Five ways to tackle operations talent and scale challenges