What do cash management customers actually want?
Part 2: What do cash management customers actually want?
What happens when you start asking cash management users what they really want? The answer might not be what you'd expect
In part 2 of our 'Why is Cash Management so Hard' podcast, Bill Wrest and Neil Vernon, in conversation with Gert Raeves of Adox Research debate what it is that cash management customers are looking for. Bill shares his experiences from the 'other side of the fence' from his time with Bank of America and Barclays, including some surprising customer requests, whilst Neil talks us through how challenges in the client money space are being addressed.
It's clear that legacy systems and silos in banks are causing treasury customers real pain, so how should this be overcome? And what does the cross functional 'dream team' to tackle this look like? Listen below
If you missed part one, click here to listen to Bill and Neil's thoughts on what makes cash management such a difficult problem to tackle and how business and technology need to collaborate to address the entire lifecycle